Shipping Policy

Shipping Policy

1. Free Shipping Threshold

We’re excited to offer free worldwide shipping on all orders over $100, ensuring you get your favorite lighting solutions delivered at no extra cost.

2. Order Processing Time

  • Standard processing: Orders are typically processed and packed within 1–3 business days.
  • Peak periods: During holidays or high-demand times, processing may take up to 7 business days.

3. Estimated Delivery Times

Once shipped, delivery times vary by location:

  • Domestic: Expect 5–12 business days
  • International: Delivery may take up to 20 business days

4. Tracking Your Order

You’ll receive a tracking number via email once your order ships. Use it to track your order's progress. If you encounter any issues locating your tracking number, please reach out directly.

5. Shipping Address & Changes

  • Please double-check your shipping address at checkout. Errors may cause delays or delivery issues.
  • If corrections are needed, notify us within 24 hours of placing your order. After that window, order changes may not be possible.

6. Delays & Exceptions

While we endeavor to deliver promptly, occasionally, delays happen due to:

  • Courier disruptions
  • Customs procedures (for international deliveries)
  • Unexpected logistics issues

Rest assured, if delays occur, we’ll notify you. In most cases, international customs charges are rare, but if incurred, do let us know and we’ll assist as best we can.

7. Lost or Damaged Shipments

  • Shipping-related issues: If your package is lost or damaged in transit, contact us immediately so we can assist—and we strongly encourage reaching out to the courier as well.
  • Damaged items: Report within 72 hours of delivery for a prompt resolution.

8. Policy Updates

We reserve the right to update our Shipping Policy at any time. We recommend reviewing the latest version before placing your purchase.

9. Need Help?

If you have any questions about shipping, delivery times, tracking, or anything else, don’t hesitate to reach out to our customer support team—we’re ready to brighten your day!

Summary Table

Feature Details
Free Shipping On orders over $100, worldwide
Processing Time 1–3 business days (up to 7 during peaks)
Delivery Times Domestic: 5–12 days; International: up to 20 days
Order Tracking Email with tracking number
Address Changes Allowed within 24 hours of purchase
Delays & Customs Possible due to courier/customs; rare fees
Lost/Damaged Packages Contact us and courier immediately
Policy Updates Subject to change; please review before ordering