FREQUENTLY ASKED QUESTIONS

We’ve grouped the most common questions below. If you don’t find your answer here, our team is always happy to help.

Orders & Shipping

When will my order arrive?

Our average delivery time is 7–12 business days. Depending on your location, it may vary slightly.

How can I track my order?

Once your order ships, you’ll receive an email with a tracking number. Tracking may take 2–3 business days to update.

Where do you ship from?

We work with trusted suppliers and logistics partners to deliver orders worldwide directly from their warehouses.

Do you offer free shipping?

Yes – we offer free worldwide shipping on all orders.

Returns & Exchanges

What if I receive a damaged item?

Please contact us within 7 days with a photo/video of the issue. We’ll arrange a replacement or refund right away.

Can I return my order if I change my mind?

Yes – we accept returns within 14 days of delivery if the item is unused and in original packaging.

How do I request a return?

Just send us an email via the contact page. Our support team will provide instructions.

Product & Support

Do the lamps come with bulbs included?

Some lamps include built-in LEDs, while others require standard bulbs. Check each product page for details.

Are the lamps safe for outdoor use?

Only lamps listed in the “Outdoor & Garden Lights” collection are suitable for outdoor use.

I have another question - how can I reach you?

You can reach us anytime through our Contact Page. We respond personally within 24 hours.